nService3 Manual

Concepts

concepts.htm

Explains what nService is for. The objects it manages including service requests, knowledge base, users and assets.

Authentication

authentication.htm

Explains how the log on process of nService including how you can integrate it with Active Directory.

Authorization

authorization.htm

Explains the access control mechanism of nService.

Q&A Wizard

wizard.htm

Describes what a question & answer wizard is and how to construct an effective welcome wizard including how to seamlessly transition it onto the service request submitting form.

Reports

reports.htm

Describes how to write various types of reports.

Upgrade

upgrade.htm

Describes how to upgrade from older releases of nService or from older products by Avensoft such as Help Desk Server 2.

Changes

changes.htm

Lists changes between nService releases.

Localization

localization.htm

How to translate nService to your language

License Agreement

license.htm

Avensoft nService software license agreement.


Copyright(c) 2007 Avensoft.