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Troubleshooting

Deleting the Preferences File

When a new version of Neutrino is released, it is usually a good idea to delete any existing preferences file, especially if errant behavior is experienced when running a new version for the first time. In fact, deleting the Preferences file is always a good first port-of-call if the application seems to be behaving erratically.

Deleting the preferences doesn't affect playlists or effects presets, it only affects items that you can modify in Neutrino's Preferences window, and a variety of other settings pertaining to the internal operating state of the application.

Here are some alternatives for resetting Neutrino preferences.

Resetting Neutrino

The easiest way to delete the preferences file is to choose Help → Advanced → Reset Preferences. Neutrino will prompt you to restart the application.

Deleting the Preferences File Manually

To delete the preferences file using the Finder go to the folder ~/Library/Preferences/

select the file com.MachineCodex.Neutrino.plist

and move it to the Trash.

Deleting the Preferences File from the Terminal

To delete the file using Terminal, in a terminal window type:

defaults delete com.MachineCodex.Neutrino

and then press return

When you next launch Neutrino, all user preferences will be reset to their factory default settings, and hopefully any Preferences related aberrations will have been eliminated.

Support

If none of the above actions resolve the problem you are experiencing with Neutrino, we offer a number of support options on our website.

You should check the list of Known Bugs to see if this is an issue we are already working on.

If you believe you have discovered a new bug, please post it to our Bug Reports so we can get it resolved for you.

We welcome feature enhancement requests on our Forum.